Your Partners in Nonprofit CRM Strategy & Data Management
Helping Mission-Driven Teams Maximize Their CRM Tools
At Nonprofit Software Specialists (NPSS), we help small and mid-size nonprofits select, implement, and optimize CRM software that actually works for their team and their mission. Whether you're tackling donor data cleanup, evaluating CRM platforms, or rethinking fundraising processes, we're here to guide you with clarity and compassion.
Whether you're tackling donor data cleanup, evaluating CRM platforms, or rethinking fundraising processes, we're here to guide you with clarity and compassion.
Meet Felicia G. Terry, CNC, bCRE-PRO — Nonprofit CRM Strategist & Principal Specialist of NPSS
25+ Years of Nonprofit & CRM Expertise
Felicia G. Terry has spent over 25 years supporting nonprofit organizations with fundraising strategy, donor database management, and CRM transitions. Before launching NPSS, she worked inside nonprofits for over a decade in development roles—including annual giving, capital campaigns, and membership programs.
Grounded in Real-World Nonprofit Work
With firsthand experience and a deep respect for nonprofit professionals, Felicia brings both technical expertise and human-centered strategy to every engagement. Her clients value her transparency, her commitment to excellence, and the humor she brings to complex projects.
THE NPSS TEAM
What We Believe
We believe CRM systems should make your work easier, not harder. Your donor database should support your mission—not create more stress or confusion for your team.
That’s why we focus on clarity, usability, and results when helping nonprofits choose, clean up, or optimize their CRM systems.
Our consulting approach is built around practical solutions tailored to your organization’s goals, staff capacity, and fundraising strategies—because every nonprofit is different, and your CRM should reflect that.
Serving Nonprofits in Nashville, Middle Tennessee, and Beyond
We proudly support nonprofits in Nashville, Middle Tennessee, and across the U.S. From in-person consulting to virtual strategy sessions, our services are designed to flex around your team’s unique needs.
Ready to Leverage Your CRM System?
Take the first step toward a smarter, more streamlined system. Whether you need help selecting a new CRM, cleaning up donor data, or training your team, we’re here to help you move forward with confidence.