Our passion is helping nonprofits harness the power of their donor management software to raise more funds. 

We are driven by belief that the right donor management system can empower nonprofit work by making organizations more efficient to serve communities.  With decades of expertise in fundraising, marketing, and database solutions, we have a unique perspective for developing best practices and custom-fit solutions for your organization so your staff can stay focused on what really matters - changing lives.




Felicia Terry

Founder, Principal Specialist

Felicia is a lover of databases & a self-proclaimed database geek.  Her favorite quote is "I love it when a plan comes together" from Hannibal of the A-Team.  With 20 years experience serving in fundraising and database management roles, Felicia loves to develop plans for nonprofits to use their CRMs/donor management software more effectively. She is known for her creative energy and support of organizations large and small. Her clients value her experience in the nonprofit development world, relish her passion, and enjoy the sense of humor she brings to each project. Felicia has been a Certified Nonprofit Consultant (CNC) since 2011.


Sarah Hale

Consultant, Classy Specialist

Sarah is a digital marketing strategist who enjoys helping nonprofits optimize their communication, fundraising, and technology. She has led international brands and organizations in developing successful marketing and digital promotion strategies that empowered community growth and momentum. "Few things excite me more than combining a great idea with purpose and strategy."


“Felicia at NPSS is very well organized, professional, generous, and a kind person. Throughout the project, she always met her agreed upon deadlines. She was extremely patient and helpful, and we were thankful to have the opportunity to work with her.
— Joanne M. Reich, LMSW, Vice President of Development Scarritt-Bennett Center
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Felicia is a great collaborator. I have been working with Raiser’s Edge for years but Felicia always brings new solutions to problems and recommendations for policies and procedures that I wouldn’t think of. She’s a great partner in the work I’m doing to make Raiser’s Edge the best it can be for my organization.
— Amanda M. Richard, Senior Manager, Donor Database Services Second Harvest Food Bank of Middle Tennessee
We really enjoyed working with Felicia. She recommended a better way for us to track our fundraising efforts and then changed our campaigns, funds and appeals to fit LGL’s fundraising structure. She then configured our LGL system to our needs, migrated our data to LGL and then trained us on how to use our system. Our data looks great in our new system! We’re thankful for all of Felicia’s extra efforts.
— Mark Weller, Executive Director, Friends of Warner Parks