Our passion is helping nonprofits harness the power of their donor management software to raise more funds. 

We are driven by belief that the right donor management system can empower nonprofit work by making organizations more efficient to serve communities.  With decades of expertise in fundraising, marketing, and database solutions, we have a unique perspective for developing best practices and custom-fit solutions for your organization so your staff can stay focused on what really matters - changing lives.

 

Founder/Lead Specialist

For over 15 years Felicia Terry has been partnering with nonprofits, organizations and educational institutions to select, implement and maximize their CRM and donor management systems.  As the Principal Specialist of Nonprofit Software Specialists, LLC (NPSS), she directs all consulting engagements from initial concept to final execution and understands the impact a CRM system has in moving an organization’s mission forward. 

Felicia has first-hand experience working within nonprofit organizations and is well versed in the possibilities and pitfalls of the nonprofit environment. Prior to consulting, Felicia served nonprofit organizations for over 13 years in development (including annual giving, capital campaigns and membership), which allows her to bring the best practices from the industry to her clients.  

As a CRM software expert, Felicia is known for her creative energy and support of organizations large and small.  Her clients value her experience in the nonprofit development world, relish her passion, and enjoy the sense of humor she brings to each project.

THE NPSS TEAM

OUR CLIENTS

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““Felicia at NPSS is very well organized, professional, generous, and a kind person. Throughout the project, she always met her agreed upon deadlines. She was extremely patient and helpful, and we were thankful to have the opportunity to work with her.”
— Joanne M. Reich, LMSW, Vice President of Development Scarritt-Bennett Center
 
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“Felicia is a great collaborator. I have been working with Raiser’s Edge for years but Felicia always brings new solutions to problems and recommendations for policies and procedures that I wouldn’t think of. She’s a great partner in the work I’m doing to make Raiser’s Edge the best it can be for my organization.”
— Amanda M. Richard, Senior Manager, Donor Database Services Second Harvest Food Bank of Middle Tennessee
 
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“We really enjoyed working with Felicia. She recommended a better way for us to track our fundraising efforts and then changed our campaigns, funds and appeals to fit LGL’s fundraising structure. She then configured our LGL system to our needs, migrated our data to LGL and then trained us on how to use our system. Our data looks great in our new system! We’re thankful for all of Felicia’s extra efforts. ”
— Mark Weller, Executive Director, Friends of Warner Parks

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